I'm an IT engineer, project manager, and technical account manager who specializes in the Microsoft ecosystem - M365, Azure, Entra ID, and Windows Server. I run projects end-to-end, own client relationships as a trusted technical advisor, and bridge the gap between technical execution and business outcomes, whether that means running a client meeting or getting hands-on with the infrastructure. I'm looking for a role where I get to own the technology, drive project delivery, and build strong client relationships along the way - that's where I do my best work.
Work Experience
Acuity Technology Group
- Across 17 client environments, I serve as the dedicated technical account manager and escalation point, owning client relationships and coordinating service delivery across M365, Azure, Entra ID, and Windows Server infrastructure (250+ users, 300+ endpoints).
- I lead end-to-end cloud migrations into Azure, Entra ID, Exchange Online, and SharePoint using PowerShell and native Microsoft migration tools, including mailbox migrations, identity synchronization, and legacy Windows Server decommissioning.
- I manage cybersecurity operations across all client environments, including EDR/MDR platform administration (SentinelOne, Arctic Wolf), incident response for malware, business email compromise, and phishing, security awareness testing, Intune endpoint compliance, and Entra ID Conditional Access policy management.
- I deliver network buildouts and firewall cutovers across SonicWall and Cisco Meraki, including multi-site deployments with HPE switches, wireless APs, VLAN segmentation, site-to-site VPN, and VoIP.
- I build and maintain backup and disaster recovery across Hyper-V, physical, and cloud workloads using Altaro VM Backup, Synology Active Backup for Business, Active Backup for Microsoft 365, Hyper Backup, and C2.
- On the business side, I scope technical proposals, present strategic technology recommendations to business owners, and define solution options, tracking project delivery in Jira and ConnectWise Manage.
Capital Solar Group
- I managed the full project lifecycle for 22 commercial solar installations ($30K to $1.4M), working with national accounts like Walmart, Extra Space Storage, and Merriweather Post Pavilion, delivering every project through to client sign-off.
- From proposals and AutoCAD plan sets through permitting, installation, commissioning, and final cutover, I coordinated execution across multiple concurrent projects.
- I ran multi-site operations, coordinating subcontractors, budgets, schedules, and inspections.
- I built internal tooling and API integrations on SolarEdge and Enphase platforms to streamline system monitoring.
Sonic Internet
- I installed, configured, and troubleshot residential and small business internet service, handling customer premises equipment, last-mile connectivity, and on-site issue resolution.
Tech Stack
Microsoft 365 / Entra ID
Azure / Exchange Online / SharePoint
Firewalls (SonicWall, Cisco Meraki)
Networking (DHCP, DNS, VLANs, TCP/UDP, Switches, APs)
EDR / MDR Platforms
Incident Response (Malware, BEC, Phishing)
Windows Server / Hyper-V
Intune / Conditional Access
Backup & Disaster Recovery
PowerShell
ConnectWise Manage / Automate
Core Competencies
Technical Account Management
Client Advocacy
Project Management
Escalation Management
Service Delivery
Vendor Management
Team Leadership
Proposals & Scoping
Budget & Scheduling
Presentations & Public Speaking
ITIL
Education
B.S., Information Technology
Western Governors University
2020
MBA (Prospective)
University of Illinois Urbana-Champaign, Gies College of Business
Starting Oct 2026
Certifications
CompTIA Security+
CompTIA Network+
CompTIA A+
CompTIA Project+
ITIL Foundation
Microsoft MS-900